Q: My desk lamp keeps flickering when I use it. What should I do?

A: If the desk lamp keeps flickering during use, we recommend trying the following steps:
1. Make sure you are using the power cord that came with the lamp.
2. Unplug the power cord, wait a few minutes, and then try turning the lamp on again.
If the problem persists after trying the above suggestions, please contact customer service with your order number and a video demonstrating the issue, and we will provide a solution.

Q: My remote control is broken. What should I do?

A: The product comes with a 2-year warranty. If the remote control breaks, you can contact customer service to request a free replacement by providing your order number and a video demonstrating the issue.

Q: My desk lamp suddenly stopped working. What should I do?

A: If the product suddenly stops working, please try the following suggestions.
1. Please use the power cord that came with the product.
2. Replace the batteries in the remote control and try turning on the product again.
If the problem persists after trying the above suggestions, please contact customer service with your order number and a video demonstrating the issue, and we will provide a solution.

Q: What’s the voltage of this light?

A: This product is NOT dual voltage (100-240V). It is only compatible with 120V (US market). If you plan to use it outside the US, please prepare a suitable voltage converter.

Q: Minimum desk thickness for clamp

A: The optimal thickness is 5cm (2 inches). This clamp can be adjusted to the desired thickness according to your needs.

Q: Can I use a smart plug?

A: The control switch of our desk lamp is controlled by a remote control. There is no physical button on the lamp itself.